Manage and solve daily helpdesk issues as well as troubleshooting hardware and software issues
Closely liaise with international teams regarding current IT activities/status when resolving issues as well as integrating infrastructure technologies
Bring new ideas on areas for improvement with service and helpdesk processes
Use internal help desk ticketing system to solve IT issues and communicate accordingly with the appropriate staff member to update on progress of raised ticket/issue
Manage and configure desktop and laptop computer systems
Manage external IT support service when needed
Assist with international IT team to rollout and implement software packages
Support Microsoft Office 365 software systems and company mobile phone devices
Manage new IT purchase needs, researching and presenting the best products for company when needed
Managed administered networks using monitoring software tools and event logging
Liaise with management team on IT resolve strategies and best practices
Carry out tasks with minimal site disruptions and supervision
Participate and assist in the installation and support of IT servers, storage, and network infrastructure
Maintain effective local emergency and disaster recovery procedures
Troubleshoot printer and device issues
Manage quota administration of network file storage, storage utilization, and local/network disk space
Requirements :
Proven understanding in implementing and administering Microsoft Active Directory Domain structures, local/global security polices, DNS, and DHCP
Previous experiences in technical helpdesk support for an office of around 100 people or similar size
Excellent written and verbal communication skills with the ability to remain calm and prioritise staff needs according to urgency/level of necessity as well as communicating complex IT information to staff
Problem-solving and analytical skills with proven ability to troubleshoot and resolve technical issues, both hardware and software
Extensive knowledge of Microsoft Windows OS, Microsoft Office, and iOS